milyo88 Privacy Policy

1. Introduction

milyo88 ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the milyo88 platform (the "Platform"). This Privacy Policy describes how milyo88 collects, uses, stores, shares, and protects personal information in connection with your use of the Platform, including our website and any related services.

This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations. By registering for or using the milyo88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with the milyo88 Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.

2. Data Controller

milyo88 acts as the data controller in respect of the personal information collected through the Platform. As data controller, milyo88 determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, you may contact our Data Protection Officer via the contact details provided in Section 14 of this Policy.

3. Information We Collect

milyo88 collects personal information from you in the following categories:

3.1 Registration and Account Information

• Full legal name
• Date of birth (for age verification — players must be 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Username and encrypted password
• Nationality and country of residence

3.2 Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, or UMID)
• Proof of address (e.g., utility bill, bank statement, or barangay certificate)
• Payment method verification documents where required
• Selfie or liveness check images for identity confirmation

3.3 Financial and Transaction Information

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., GCash mobile number, PayMaya account reference, bank account name)
• Transaction amounts, dates, and reference numbers
• Account balance history

3.4 Gaming Activity Data

• Games played, bet amounts, and game outcomes
• Session duration and frequency of play
• Bonus and promotion usage history
• Loyalty program tier and points balance

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs and access timestamps
• Cookie identifiers and similar tracking data

3.6 Communications Data

• Records of live chat conversations with the milyo88 support team
• Email correspondence with milyo88
• Feedback and survey responses

4. How We Use Your Information

milyo88 uses the personal information collected for the following purposes:

• Account Management: To create, maintain, and administer your milyo88 player account, including processing deposits, withdrawals, and bonus claims.
• Identity Verification: To verify your identity and age in compliance with Philippine gaming regulations and anti-money laundering requirements. Players must be 21 years of age or older.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and gaming regulations administered by PAGCOR.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, in order to offer appropriate support tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the milyo88 Platform.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about milyo88 offers and new games.

5. Legal Basis for Processing

milyo88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and milyo88 — specifically, to operate your player account and provide the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulatory requirements, including KYC obligations, anti-money laundering reporting, and gaming license conditions.
• Legitimate Interests: Processing is necessary for milyo88's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: Where milyo88 relies on your consent as the legal basis for processing — for example, for sending promotional communications — you may withdraw that consent at any time by contacting our support team or updating your communication preferences in your account settings.

6. Data Sharing and Disclosure

milyo88 does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, and banking partners (BDO, BPI, Metrobank) receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist milyo88 in verifying player identities and documents.
• Game Software Providers: Game providers may receive anonymized or pseudonymized session data necessary to deliver game content and resolve technical disputes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory order.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by milyo88, subject to confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies where milyo88 is legally required or permitted to disclose information in connection with the investigation of criminal activity.

All third parties with whom milyo88 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Data Retention

milyo88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years from the date of the interaction.

Where retention beyond these periods is required by a specific legal obligation or ongoing regulatory investigation, milyo88 will retain the relevant data until that obligation or investigation is resolved.

8. Data Security

milyo88 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the milyo88 Platform.
• Encryption of sensitive data fields at rest within our database systems.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) available to all players for account login protection.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, milyo88 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

9. Cookies and Tracking Technologies

milyo88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your language and display preferences. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping milyo88 identify areas for improvement. This data does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

milyo88 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by milyo88:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data milyo88 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account details directly in your profile settings.
• Right to Erasure: The right to request deletion of your personal data, subject to milyo88's legal retention obligations. Note that data required for regulatory compliance cannot be deleted before the applicable retention period expires.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time through your account settings.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the milyo88 Data Protection Officer via live chat or email as described in Section 14. milyo88 will respond to all data subject requests within thirty (30) days of receipt.

11. Children and Minors

The milyo88 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. milyo88 does not knowingly collect personal data from persons under the age of 21. If milyo88 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any funds held will be returned after investigation.

If you are a parent or guardian and believe that a minor has registered on the milyo88 Platform, please contact our support team immediately via live chat so that we can take appropriate action.

12. International Data Transfers

milyo88 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, in connection with cloud infrastructure or KYC verification services. Where such transfers occur, milyo88 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012, including contractual data protection clauses with the relevant service providers.

13. Changes to This Policy

milyo88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the milyo88 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the milyo88 Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly on the milyo88 Platform — the fastest way to reach us.
• Email: privacy@milyo88.com — please allow up to two (2) business days for a response.

When submitting a data subject request by email, please include your registered account username and a brief description of your request. milyo88 may need to verify your identity before processing certain requests.